1. Introduction and Scope

This Policy Privacy describes how Dub Duck Sports (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, use our services, or make a purchase from https://dubducksports.com/. This Policy applies to all users of our website and services worldwide. 

2. Information We Collect

Personal Information Categories

  • Identifiers: Name, email address, phone number, billing, and shipping address
  • Commercial Information: Purchase history, product preferences, cart contents
  • Payment Information: Credit card or payment details (processed by third-party payment processors)
  • Account Information: Username, password, order history, design preferences
  • Communication Data: Customer service interactions, design consultation notes
  • Marketing Data: We leverage customer data collected from social media platforms like Pinterest, TikTok, Facebook, and Instagram to conduct targeted advertising campaigns

Automatic Collection 

  • Website Usage Data: IP addresses, device information, browser type
  • Cookie Data & Tracking Technologies: Cookies, web beacons, and similar technologies
  • Analytics Data: Visitor behavior and interaction patterns for site optimization

3. How We Use Your Information 

Primary Purposes

  • Processing and fulfilling orders
  • Managing customer accounts and preferences
  • Providing customer support and design consultation 
  • Communicating order status, product updates, and promotions
  • Improving website functionality and user experience
  • Preventing fraud and ensuring security

4. Information Sharing and Disclosure

Service Providers

  • E-commerce platform providers
  • Payment processors and financial institutions
  • Shipping and fulfillment partners
  • Email marketing and SMS service providers
  • Analytics and advertising partners

Legal Disclosures

  • Compliance with legal obligations and law enforcement requests
  • Protection of Dub Duck Sports’ right, property, and safety

5. Data Retention 

  • Customer Account Data: Retained for the duration of the account plus two years
  • Transaction Records: Retained for seven years 
  • Marketing Data: Retained until consent is withdrawn or opt-out is processed
  • Website Analytics: Aggregated and anonymized analytics data retained indefinitely

6. Your Privacy Rights

Universal Rights

  • Access to personal information collected about you
  • Correction of inaccurate or incomplete information
  • Deletion of personal information (subject to legal requirements)
  • Opt-out of marketing communications

State-Specific Rights 

  • California, Virginia, etc.: Right to know categories and sources of personal information, right to opt-out of sales/sharing, right to limit use of sensitive personal information, right to non-discrimination 

International Rights

  • GDPR (EU Customers): Right to be informed of legal basis for processing, data portability, right to restrict processing 

7. Cookies and Tracking Technologies

Cookie Types

  • Essential Cookies: Required for website functionality 
  • Analytics Cookies: Used to measure site performance
  • Marketing Cookies: Used for advertising and personalization 
  • Social Media Cookies: Enable content sharing and social media integration 

User Controls

We respect user privacy and recommend adjusting browser settings to manage cookies.

9. Data Security 

Security Measures

  • SSL encryption for data in transit
  • PCI DSS compliance for payment processing
  • Access controls and regular employee training
  • Periodic security assessments and updates

Incident Response

  • Established procedures for data breach detection and response
  • Customer notification within applicable regulatory timelines

10. International Data Transfers

  • Data is primarily processed in the United States
  • Some service providers may process data internationally
  • Standard Contractual Clauses and other safeguards are implemented for cross-border transfers

11. Marketing Communications 

Email Marketing

  • Requires opt-in consent before sending promotional emails
  • Easy unsubscribe mechanism included in each email
  • Information on content types and expected frequency

SMS Marketing 

  • Requires express opt-in consent
  • Opt-out instructions (“STOP” commands) are provided in each message
  • Disclosure of message and data rates

12. Social Media and User-Generated Content 

  • Users grant a non-exclusive license to use submitted photos and reviews for marketing
  • Social media integration may share user data with third-party platforms
  • User reviews are subject to moderation and removal if inappropriate

13. Business Transactions 

  • In the event of a merger, acquisition, or sale, user data may be transferred
  • Customers will be notified and provided with rights protection during business transitions

14. Policy Updates

  • We may update this Privacy Policy to reflect changes in our practices or legal requirements
  • Notifications of significant changes will be provided via email or website notice
  • Continued use of the Site after updates constitutes acceptance of the revised Policy

15. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us: